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This Return Policy outlines the procedures for returning naturally dyed textile products. We aim to provide clear information about return eligibility, timelines, and processes.
Return Eligibility
Timeframe
Items may be returned within 14 days of receipt, provided they are in original condition with all documentation and packaging intact.
Condition Requirements
Returned items must be unused, unwashed, and in original condition. Items that have been used, damaged, or altered are not eligible for return.
Return Process
To initiate a return, please contact us using the information provided on our contact page. Include your order information and reason for return.
Once your return request is approved, you will receive instructions for packaging and shipping the item back to us. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Refunds
Processing Time
Refunds are processed within 5-10 business days after we receive and inspect the returned item. Refunds will be issued to the original payment method.
Partial Refunds
If an item is returned in a condition that does not meet our return requirements, a partial refund may be issued based on the item's condition.
Exchanges
Exchanges may be available for items of equal value, subject to availability. Please contact us to discuss exchange options. Exchanges follow the same condition requirements as returns.
Questions About Returns
If you have questions about our return policy or need to initiate a return, please contact us.
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